FAQ
FREQUENTLY ASKED QUESTION
Q: How can I send my flowers to you?
A: Honeysuckle Flower Preservation is located in Texas in the Texoma area. Flowers may be shipped to us using FedEx, UPS, or USPS. We recommend overnight or priority shipping whenever possible. Detailed packing instructions are available under the Shipping section of our website. Local drop-offs and pickups may be available by appointment. Please email support@honeysuckleflower.com to arrange a local delivery or pickup.
Q: What is the estimated return time?
A: Turnaround time varies depending on season and order size. Once your flowers are received, the average completion time is approximately 6–9 months.
Q: When should I ship my flowers?
A: Please ship your flowers as soon as possible after your event, ideally within 24–48 hours. Prompt shipping greatly improves preservation quality.
Q: How many flowers should I send?
A: A standard bridal bouquet or funeral arrangement typically provides enough flowers for most orders. Larger orders may require additional flowers depending on how full you want the design.
Q: Can you preserve flowers that have already been dried?
A: Yes, provided the flowers have not molded or deteriorated significantly. We will evaluate the flowers upon arrival.
Q: Is shipping or return shipping included?
A: The customer is responsible for the cost in shipping the flowers to the studio and the return shipping. Return shipping is not included in the order price. When your piece is complete, we will contact you with shipping options. Shipping cost and optional insurance are invoiced separately and must be paid before shipment.
Q: What address will my finished order ship to?
A: Orders ship to the “Ship To” address provided at checkout. Address changes must be submitted in writing before shipment. We are not responsible for packages delivered to an incorrect address provided by the customer.
Q: How should I care for my flowers before shipping?
A: Handle flowers gently and keep them cool and hydrated until shipment. Detailed instructions are available in the Packing and Shipping section of our website.
Q: How should I care for my resin product?
A: Resin pieces should be kept indoors and out of direct sunlight. Clean occasionally using a dry microfiber cloth, water and mild soap if needed.
Q: Can I add items to my order?
A: Yes. Many customers include invitations, photos, or keepsakes. Please ensure items are securely packaged. We are not responsible for items lost or damaged in transit.
Q: Will my resin product change over time?
A: Resin may develop a slight warm tone over time. Keeping your piece out of direct sunlight helps reduce this effect.
Q: Will my flowers stay the same color?
A: Color changes are normal during preservation. Each flower reacts differently and variations are expected. White flowers may turn off-white and darker flowers may deepen in tone.
Q: Will there be bubbles or imperfections?
A: We take every precaution to minimize imperfections, but resin work is handmade and bubbles, texture variations, or edge irregularities may occur.
Q: Will I see a design before pouring?
A: Yes. A design layout will be sent for approval before the pouring stage begins.
Q: Can you customize sizes or shapes?
A: Yes, in most cases. Please contact us at support@honeysuckleflower.com to discuss custom options.
Q: What is the $100 booking retainer?
A: The $100 booking retainer reserves your place in our preservation schedule and covers planning, communication, and project preparation. The retainer is applied toward your total order price if flowers have not yet been shipped or delivered to our studio. If flowers have been received and preparation has begun, the retainer is applied to preparation work already performed and is no longer applied toward the remaining balance.
Q: What if I change my mind about the pieces I ordered?
A:We are happy to adjust your order before your flowers are shipped to our studio. After flowers are received, preservation preparation begins immediately, including sorting, trimming, and drying flowers for the original design. If the order is reduced after this stage, the $100 booking retainer is applied to the preparation work already completed and is not applied toward the remaining balance. Any additional payments will be applied to the revised order, and no additional change fee is charged.
Q: Can I cancel my order?
A: If you cancel before flowers are shipped or delivered to our studio, any payments made beyond the $100 booking retainer will be refunded. Once flowers are shipped or received and preservation begins, all payments become non-refundable because the preservation process has started.
Q: Why is payment required before the resin process begins?
A: When your flowers arrive, preservation begins immediately. Materials, drying space, and production time are dedicated specifically to your project. Because the piece is custom and cannot be resold, payment must be completed before the pouring stage.
Q: Can I pay after my piece is finished?
A: No. Payment must be completed according to the selected payment schedule before the pouring stage and delivery.
Q: What happens if I do not complete payment?
A: If payment is not completed according to the schedule, the order enters Holding Status and work is paused. Holding fees may be applied. Accounts remaining unpaid may be canceled according to our Payment Policy.
Q: What happens if my order remains unpaid?
A: Orders with unpaid balances enter Holding Status after 60 days. A holding fee is applied and work is paused. An additional fee may be applied at 90 days. Accounts unpaid at 120 days are treated as customer cancellation and the order may be canceled according to our Payment & Policy.
Q: Can I get a refund?
A: Flower preservation is a custom commissioned service using your personal flowers. The $100 booking retainer is non-refundable. If canceled before flowers are shipped, additional payments beyond the retainer will be refunded. Once flowers are shipped or received and preservation begins, all payments are non-refundable.