Payment Policy

Payment & Project Policy

Flower preservation is a custom commissioned service. Each order reserves studio time, materials, and workspace specifically for your project and cannot be resold or reassigned to another customer.

Payment Schedule

A non-refundable deposit secures your project on our production schedule. When flowers are received, preservation work begins and an invoice is issued according to the project stage. A final invoice is issued prior to the resin pouring stage after design approval.
Because preservation begins when flowers are received, labor and materials are expended prior to final product completion. Invoices are due upon receipt unless otherwise stated.

Holding Status and Fees

Projects with unpaid balances exceeding 60 days enter Holding Status. During Holding Status, production work and delivery are paused.

A $75 Project Holding Fee is applied at 60 days past due. An additional $75 Project Holding Fee is applied at 90 days past due.

Order Modifications

Customers may modify product selections before flowers are shipped to our facility.

After flowers are shipped or delivered and preservation preparation has begun, flowers are processed and dried according to the original order. If an order is reduced after this stage, the $100 booking retainer will be applied to the preparation work already performed and will not be applied toward the remaining balance. Any additional payments made beyond the retainer will be applied to the revised order.

No additional modification fee will be charged in this situation.

Abandoned Orders

Accounts unpaid beyond 120 days are deemed abandoned and treated as customer cancellation of a commissioned custom service. Abandoned orders may be canceled and all payments made are non-refundable due to labor performed, materials used, and reserved production time. Due to the organic nature of flowers and limited storage capacity, flowers and preserved materials may be discarded.

Resuming Work

Work resumes once the account balance is brought current.